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-   -   SOE service down temporarily (http://www.burningsea.com/forums/showthread.php?t=86000)

Rescator 05-07-2011 01:58 AM

Quote:

Originally Posted by ITFHunter (Post 1160707)
it wouldnt be reasonable. Sony failed to secure the data of 100 mio users. they used old software releases with known security issues. They didnt care about personal data until some was "intelligent" enough to break in (honestly if I try to close a door with only a deadbolt instead of a door lock I cant complain that someone broke in). The only thing they cared was to create copy protection to boost up there sales volume.
They also failed to create a fail over scenario to avoid a long down time (backup databases, delete all personal data, remove write access to the data base and new account/reset password has to be done with an email to the soe support until they tight up there security).
Sony got information 3 month ago that there security isn't so tight as they told or meant it would be but they didnt improve it.

So the only thing what u can expect of sony is that they want to reduce the financial damage they got out of it and not that they will go online this weekend. They even told on twitter that SOE won'T go online this weekend

Make a database back-up and then delete all data and accounts? Do you even have any idea what you talk about here?

Sony was operating their network for years without an intrusion so they are provable as competent to secure their network. Just because there was a breach into their systems does not make them less competent as there is no 100% breach proof security system.



The question is, what we can expect from you...

Zozobra 05-07-2011 03:03 AM

If it's end of May I doubt I'll bother coming back. Completely unacceptable.

Reborn007 05-07-2011 03:35 AM

I agree, it is totally unacceptable, dont give the bull****, if they are supposedly working on it round the clock(which i very much doubt it unless it's the lawyers trying to work a way round reducing the liability of SONY), it should not take more than a week at most regardless of hwo many customers you have, in any case you would expect a company as big as Sony to have looked into a back up system in such cases as this. Sony have truly dented their reputation with this fiasco. Glad I cancelled my subs just before the servers got hit and I am not bothered wether they come back online or not as i have plenty of other games to play online.
It does not take long to create a launcher, the major part they would have an headache with, is getting the player data off sony, which I very much doubt will never happen.

ITFHunter 05-07-2011 03:44 AM

Quote:

Originally Posted by Re*****r (Post 1160709)
Make a database back-up and then delete all data and accounts? Do you even have any idea what you talk about here?

Sony was operating their network for years without an intrusion so they are provable as competent to secure their network. Just because there was a breach into their systems does not make them less competent as there is no 100% breach proof security system.



The question is, what we can expect from you...

delete all non needed data like adresse,name,.. make the **** secure and restore those data from there backup. Accountname & pw (crypt hopefully) are still intact. but ok that a sony fanboy like u don't see such a way is fine for me ;>, but with such a way they could provide a limited service with much less user/consumer troubles (ok they had more support work to do and wouldnt get any money until they fixed there issues ;>)

no they arent competente. they got information month ago that they use outdated software with exisitng exploid and they didnt even try to update those software. if u get the information that u are running an unsecure software and there is a update available which u dont use is a proof that such a company dont have any clue about security issues or dont care until they have a financial damage

even thought we have only 8k customer so far. every data about our customer are crypted, only the username and userID is uncrypted if uselect/backup/... the database and even that security isn't really enough so we use additional technic like fw,api,tokens,.. and so on

kblack 05-07-2011 03:48 AM

Quote:

Originally Posted by Zozobra (Post 1160721)
If it's end of May I doubt I'll bother coming back. Completely unacceptable.

I'm finding LOTRO + WOT an rather acceptable substitute....

Capitane Jean 05-07-2011 03:53 AM

Quote:

Originally Posted by bptuner (Post 1160639)
WTF

They give us "daily" updates which is just the previous days but re-worded, now they KNOW it won't be up the on the weekend?

Stop saying your working around the clock when you clearly aren't; It does not take 3 ****ing weeks to clean up a security breach. Sony doesn't seem to be taking this very seriously. Takes them over a week to even announce theres been a breach, another few days to admit CC details were comprised and now more than 3 weeks of combined downtime while they "work around the clock" to "fix" despite obviously sending everyone home for the weekend while paying customers sit and wait.

Oh, and you'd think with all this chaos and damage to Sonys image, they'd allow people to cancel their subscriptions without doing it indirectly via their banks but no, if Sony is going down, they are taking our dimes with them.

RIP Pirates, it was fun playing you.

How do know how long time it takes to clean up a security breach? How do you know they aren't working around the clock? If you REALLY think so, I think you should go to those very technicans telling them how they dont work hard enough. I'd start looking for them in the SOE server room.

Do you have ANY idea of how much work they have to do? 130 servers, 50 different programs, and PS network and SOE have 100 million accounts. Do you know how complicated this security breach was? If you think you do, while you're over yelling at sony, show them how to fix this supposedly easy problem, I'm sure they'd appreciate a helping hand.

Oh by the way, Sony is not going down simply because of this. A company that manufactures all kinds of electronics - Stereos, cellphones, etc. is going to be there paying up whatever you lost.

gonsi 05-07-2011 04:25 AM

freestyle street basketball any1? ;)

tarsus4x4 05-07-2011 04:40 AM

Quote:

Originally Posted by kblack (Post 1160732)
I'm finding LOTRO + WOT an rather acceptable substitute....

LOTRO... I wish I've never left POTBS for Midgets Online. There is some good stuff in it, but lack of PvP there and terrible end-game grind aren't the best point's. Luckily mate of mine slapped me in a forehead and pulled back into POTBS.
Just hope they would fix that mess soon enough.
WoT needs a lot of work I guess, but it may grow into one nice PvP game at some point.

Pir ate 05-07-2011 05:24 AM

For people discussing how it is all the fault of Sony.

They complied with industry standards for security. Financial data was encrypted.

What else do you expect them to do. The fact of the matter is that in the last decade there have been hundreds of breaches within the US government, including the ones that you really do not want to be hacked, such as the Pentagon.

For anyone interested look up NSA Red Team. Its a group of the best "hackers" they can find whose job it is to infiltrate Defense Department networks. They have limitations on what they are allowed to do so they do not actually do any harm (so no malicious attacks to create openings). Despite this they boast that they have a success rate that is pretty close to 100%.

If a bunch of government employees can hack pretty much any DoD network without even resorting to malicious attacks what hope does a corporation that is not involved with folders marked "TOP SECRET" have against hackers.

The fact of the matter is that essentially any system can be breached, its just a matter of how long it takes and how much damage can be done. To be honest, copying a bunch of peoples details is not exactly the biggest of breaches in the world. Every year many banks have their systems hacked and the result is millions of dollars stolen from peoples accounts. Somehow I think that is more serious then someone having details about you they could have found out by looking you up in the phonebook.

Anyway, chances are if you have every filled in a survey, entered a free raffle or given details to one of thousands of corporations that have been hacked then your "private" details are already on the market.

D4NGLER 05-07-2011 06:02 AM

They only knew they had a problem when the servers started re-booting unexpectedly. Brilliant. If they been running a proper agressive log management system if would have flagged the attack when it actually happened.

Rescator 05-07-2011 06:05 AM

Quote:

Originally Posted by D4NGLER (Post 1160757)
If they been running a proper agressive log management system if would have flagged the attack when it actually happened.

And how do you know what actually happened? Nor to say how do you know anything about their installed security measures...

Tav1776 05-07-2011 06:20 AM

I love all you "know it all's" If yall are so darn smart why dont you get off this useless forum and design some OP games for us to play so we dont have to worry about hackers or security. Its obviously a simple process..so Yall quit wasting time on Forums blowing smoke from your a-holes and get busy :P

Payne. 05-07-2011 06:28 AM

Anyway, I think the servers are back up, they just aren't open yet. Before Friday if you tried to login you would just get a server timed out message, now it says you were disconnected from the server.

Probably they are just running tests now, and the servers should open soon.

Diego La Santa 05-07-2011 06:30 AM

Yeah I was almost able to log in this time to submit user content, It redirected me to the SOE notification page saying it's advisable to change my password instead of just saying "unavailable at this time" or whatever.

I do seriously think they are coming up soon, that end of may stuff is crap.

Tav1776 05-07-2011 06:33 AM

Quote:

Originally Posted by David603 (Post 1160763)
Anyway, I think the servers are back up, they just aren't open yet. Before Friday if you tried to login you would just get a server timed out message, now it says you were disconnected from the server.

Probably they are just running tests now, and the servers should open soon.

Mine still says, "Unable to authenticate user, invalid session type.", but I sure hope you're right on that deal...otherwise I might be forced to spend time with my family.

Pir ate 05-07-2011 06:33 AM

Quote:

Originally Posted by D4NGLER (Post 1160757)
They only knew they had a problem when the servers started re-booting unexpectedly. Brilliant. If they been running a proper agressive log management system if would have flagged the attack when it actually happened.

This was obviously not some amateur "Anon" job, it was done by people who know what they are doing. The difference between amateurs and pros is detection. An amateur hacker will leave all sorts of traces, typically because they use brute force attacks, a pro will infiltrate the network rather then just break into it. Going back to Red Team, in an interview a former member stated that in many cases the only reason departments even found out they had been compromised by Red Team was because of a text file calling card they left behind.

Rescator 05-07-2011 06:42 AM

Quote:

Originally Posted by David603 (Post 1160763)
Anyway, I think the servers are back up, they just aren't open yet. Before Friday if you tried to login you would just get a server timed out message, now it says you were disconnected from the server.

Probably they are just running tests now, and the servers should open soon.

Unfortunately, servers are not going to be up this weekend, no other ETA so far.

http://blog.eu.playstation.com/2011/...station.com%29


They are working hard to be back online but the toughest part has to come yet - when the servers go back online.

mud117 05-07-2011 06:43 AM

I'm kind of curious about what FLS is doing in the downtime. Are you guys focusing on 2.5 / 2.6, things we don't know about yet that will go in-game, trying to find someone (like Steam) that can take over for SOE, letting the staff take an extended vacation, ... ? :)

Tav1776 05-07-2011 06:51 AM

We need to quit trying to place all the blame on SOE. No-one is perfect, bad things happen to the best of us. Sony as been around for a long time, and have a fairly decent track record. Steam is no more secure than SOE, and to think so is out of ignorance.

We just need to be patient and let them do their jobs and they will get the game back online as soon as they can. Believe me they are grinding their teeth about this as much as we are.

Kinda like a recall from Toyota, Ford, or GM...you still see people driving those vehicles around even after making mistakes that had to be fixed...same thing will happen here with SOE game titles.. Yes it does suck...but moaning and complaining only make it worse for the lot of us.

kblack 05-07-2011 07:11 AM

Quote:

Originally Posted by Pir a te (Post 1160750)
.....
The fact of the matter is that essentially any system can be breached, its just a matter of how long it takes and how much damage can be done. .....

Everyone that has worked on IT Security knows that.

Any server or system can be hacked. It is just a question to balance motive, cost, profit and risk.

Except doing brute force attacks when clave length is over a certain limit, as there is not theorically enough energy in the universe to try enough combinations.

James Hope 05-07-2011 07:18 AM

nothing to read here

Mythra 05-07-2011 08:09 AM

I still think it was an inside job. 90% of all government and corproate spy cases are by an insider. That's a DoD and DoJustice figure, by the way. SOE had major layoffs in late March. Highly likely some of them had back doors into systems they ran before getting a pink slip. I know I can still access back doors in 2 of the 3 employers I used to sysadmin for. Some of those employers I haven't worked for in over 10 years, too.

If Sony gets dinged for anything, it's for running old versions of Apache with vulnerabilities unpatched. That's just silly. And if they did broadcast URLs internally between machines on the PSN servers, that's more incompetent than insecure. Stupid by design, I'd say.

Most programmers are lazy, myself included. We do stuff as efficiently as possible. Those two faults (Apache and open broadcast URLs) is just someone trying to get by with least effort for biggest bang. Yeah, it sucks *** when it blows up on you like it did for PSN and SOE. But it was bound to happen sooner or later. And it happens all the time, just usually not to millions of users.

Tav1776 05-07-2011 08:25 AM

I understand everyone works hard for their money and they expect it to be put to the greatest possible use. I'm no different in that aspect, as I am utterly disappointed to be wasting my time babbling about here than killing people in the game.

Blame is childish and petty, and most people that are invested in sony dont have the time or the money to just throw it all away and re-invest in other companies. Patience is all we have here.

Saying that you wont spend any more of your money on sony product online or otherwise is rather foolish imo, everyone makes mistakes, and the same is just as likely to happen elsewhere. Hackers will do what they do..same as any other criminal out there...they live with a smile on their face while the rest of the world suffers and bickers.

Southern Belle 05-07-2011 08:45 AM

Quote:

Originally Posted by mud117 (Post 1160773)
I'm kind of curious about what FLS is doing in the downtime. Are you guys focusing on 2.5 / 2.6, things we don't know about yet that will go in-game, trying to find someone (like Steam) that can take over for SOE, letting the staff take an extended vacation, ... ? :)

FLS heh they are playing World Of Tanks

James Hope 05-07-2011 08:48 AM

nothing to read here

NobdyCares 05-07-2011 08:50 AM

Raaaaaaaaaaaaaage

James Hope 05-07-2011 08:55 AM

Quote:

Originally Posted by mud117 (Post 1160773)
I'm kind of curious about what FLS is doing in the downtime. Are you guys focusing on 2.5 / 2.6, things we don't know about yet that will go in-game, trying to find someone (like Steam) that can take over for SOE, letting the staff take an extended vacation, ... ? :)

They are not looking to swap over to any other vendor, it would be too much hard work to do something like that.

They are working on 2.5 and 2.6 though, it was mentioned by one of the staff earlier on in the topic, so they should be almost ready to go by the time they get the servers back up :D

Payne. 05-07-2011 09:04 AM

Hope they don't put 2.5 up before the servers restart, I need to stockpile Mace dura :P

I have the MOVs, but I need to get hold of some Alexanders too.

James Hope 05-07-2011 09:05 AM

Quote:

Originally Posted by David603 (Post 1160799)
Hope they don't put 2.5 up before the servers restart, I need to stockpile Mace dura :P

I have the MOVs, but I need to get hold of some Alexanders too.

hehe I don't think they would do that, there will still need to be some testing in regards to 2.5 when they go back up, so you should have plenty of time :D

Rescator 05-07-2011 09:07 AM

Quote:

Originally Posted by James Hope (Post 1160793)
I never said I wouldn't buy anything from SONY again, just subscriptions and consoles.

Just a few posts above...

Quote:

Originally Posted by James Hope (Post 1160776)
I for one, though this was obviously down to the hackers, will never subscribe to anything with SONY again, nor buy their consoles.

How come you're still here..

James Hope 05-07-2011 09:08 AM

Quote:

Originally Posted by Re*****r (Post 1160801)
Just a few posts above...

I'll actually rephrase that, when I buy a SONY television I don't exactly sign up for a monthly payment (a subscription).

Tav1776 05-07-2011 09:13 AM

Like I said, everyone all up tight about it bickering cause they think their opinions and money are worth more than everyone else. Those that are important to the game will still be here when the smoke clears all the rest of the QQers can go whenever they feel the need :P

James Hope 05-07-2011 09:15 AM

Quote:

Originally Posted by usshrpshooter (Post 1160804)
Like I said, everyone all up tight about it bickering cause they think their opinions and money are worth more than everyone else. Those that are important to the game will still be here when the smoke clears all the rest of the QQers can go whenever they feel the need :P

nothing to read here

Capitane Jean 05-07-2011 09:43 AM

Sony is a japanese company. Have anyone of you been to japan? I for one have no doubt that they are working 36 hours a day to fix it...

SolRoy1693 05-07-2011 09:47 AM

Quote:

Originally Posted by Capitane Jean (Post 1160813)
Sony is a japanese company. Have anyone of you been to japan? I for one have no doubt that they are working 36 hours a day to fix it...

Sony is a Japanese company but SOE is an american structure based in San Diego. The americans can work hard as well but not in the same as japanese can do... =P

Capitane Jean 05-07-2011 09:52 AM

Quote:

Originally Posted by SolRoy1693 (Post 1160814)
Sony is a Japanese company but SOE is an american structure based in San Diego. The americans can work hard as well but not in the same as japanese can do... =P

Though aren't there quite a few asians on the west coast? :P

SolRoy1693 05-07-2011 09:58 AM

Quote:

Originally Posted by Capitane Jean (Post 1160816)
Though aren't there quite a few asians on the west coast? :P

Yep...probably there to compensate the local lazyness ? =D

Drew Star 05-07-2011 10:11 AM

Quote:

Originally Posted by James Hope (Post 1160796)
They are not looking to swap over to any other vendor, it would be too much hard work to do something like that.

They are working on 2.5 and 2.6 though, it was mentioned by one of the staff earlier on in the topic, so they should be almost ready to go by the time they get the servers back up :D

I've seen and really liked 2.5. i'm still inpatient as all get out atm.

James Hope 05-07-2011 10:17 AM

Quote:

Originally Posted by Drew Star (Post 1160822)
I've seen and really liked 2.5. i'm still inpatient as all get out atm.

It looks interesting, I haven't had a chance to try it out in the testbed yet :(

helleeo 05-07-2011 10:21 AM

any ideas when abouts sony will be back and the game servers back?


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