Customer Service Hours / Reporting a Server Crash

[Rhaegar]

As of Monday, May 16 our customer service hours are 8am to 8pm Pacific*, 7 days a week. All customer service tickets that are received outside of these hours will be reviewed the following morning.

Most problems can be solved by visiting our knowledgebase and this forum, and we encourage our players to check these resources before opening a support ticket with us.

If a solution cannot be found on the knowledgebase or forums then please ask a question on our support website.

If you experience a server crash or unannounced outage outside of our customer service hours, you can use this form to alert us.

* 4pm to 4am UK time, 7pm to 7am Moscow Time, 1am to 1pm Australian Eastern Time.