Change to Customer Service Hours

[Rhaegar]

As of Monday, May 16 our customer service hours will be 8am to 8pm Pacific*, 7 days a week. All customer service tickets that are received outside of these hours will be reviewed the following morning.

Most problems can be solved by visiting our knowledgebase and the Known Issues / Troubleshooting forum on burningsea.com, and we encourage our players to check these resources before opening a support ticket with us.

If a solution cannot be found on the knowledgebase or forums then please ask a question on our support website.

- Flying Lab Software Customer Support

* 4pm to 4am UK time, 7pm to 7am Moscow Time, 1am to 1pm Australian Eastern Time.

[Remus]

Being unable to log in I cannot check, but if I remember right your support page implies that tickets can be used for immediate help - something about helping people stuck in missions first. You might like to make it clear that it is pointless waiting for help out of hours - and perhaps suggest an alternative course of action to people who are stuck.

[Alejandro Viran]

Will it be possible to reach GMs ingame or via tickets outside that timeframe?

What about massive bugs? Zone server crashes, for example? Server goes insane @ 9PM, do we have to wait until the next morning? If I am stuck in an instance @ 9 PM, I have to wait until the next morning?

[santoser]

Or port battle bugs?

[mjos90]

Don't try the support website. because u will have this
Error

We are currently experiencing problems with our support system. You may contact our support team by contacting support@flyinglab.com, however there may be some delays in responding to your ticket. We apologize for any inconvenience caused by this.

[Bart Blackhound]

Originally Posted by mjos90 Don't try the support website. because u will have this Error We are currently experiencing problems with our support system. You may contact our support team by contacting support@flyinglab.com, however there may be some delays in responding to your ticket. We apologize for any inconvenience caused by this.

i +1 on that, its been like that since summer