Customer Service Notification

[Hamled]

After much review and consideration, SOE and Flying Lab Software have decided that Pirates of the Burning Sea will leave the SOE family of games on January 31, 2013. Portalus Games, a new company made up of former Flying Lab employees, is planning to re-launch the game on its own platform in the near future.

Portalus Games plans to continue operation of both the Roberts and Antigua servers upon the re-launch. If you wish to have access to your existing characters when Portalus relaunches the game, you will need to create a Portalus Games account and link your game data to that account before January 31, 2013 (details below). Please note that none of your SOE account data or personal information will be transferred in this process.

More information about Portalus Games, the new team, and upcoming plans for Pirates of the Burning Sea will be available on the Portalus Games website.


FAQ

When is the SOE version of the game ending?
Pirates of the Burning Sea will no longer be available through SOE’s platform after January 31, 2013.

Where can I find more information about Portalus Games?
More information about Portalus Games and the future of Pirates of the Burning Sea can be found at portalusgames.com.

Will I be able to access my existing characters?
Yes, as long as you link your game data to a Portalus Games account before January 31, 2013.

How do I link my game data to a Portalus Games account?
When you log into the game in January you will see a window containing a Migration Code. Use this code to register your account at http://www.portalusgames.com/potbs. You must log in and obtain your Migration Code before January 31, 2013.

Can I continue playing the game after I get my Migration Code?
Yes, you can continue playing Pirates of the Burning Sea until January 31, 2013. Your progress will be saved and, if you link your game data to a Portalus account before January 31, 2013, your existing characters will be available when Portalus relaunches the game.

Will I still have access to my Burning Sea Points / Notes?
If you link your game data to a Portalus Games account by January 31, 2013, you will have access to your existing Burning Sea Points and Burning Sea Notes when Portalus relaunches the game.

Will my User Content flags and sails be available after the transition?
If you link your game data to a Portalus Games account by January 31, 2013, you will have access to all of your User Content flags and sails when Portalus relaunches the game.

What happens to my SOE recurring membership?
All billing by SOE for Pirates of the Burning Sea will end on December 17, 2012. If you have a paid membership in good standing as of that date, your membership will end on January 31, 2013, when the game is shut down.

[Ice Ola]

When the game shuts down on 31st jan will it be relaunched on the 1st of feb or will the game be relaunched at a later date?

[Groovytunes]

Would be good to know who it is amongst the former employees that is taking over....

[Hamled]

Originally Posted by Ray Sharp When the game shuts down on 31st jan will it be relaunched on the 1st of feb or will the game be relaunched at a later date?

Currently our plan is for it to relaunch on February 1st, with as little interruption of service as possible. If there are any changes to this schedule we will post them on the website and here on the forums.

[Saveriu]

- Creation of new servers is in the plan for the moment ?
- Ad campaign to refull the game ?

(Hope my questions means something my english isn't perfect)

[Ina Mondsegel]

Originally Posted by Jeremiah Would be good to know who it is amongst the former employees that is taking over....

/agree

Would be good to know, cause it might decide what direction the game will take.
The last patches have been the wrong direction imo, so i hope "some former members of PotBS" will not be the current team. Sorry to say this, but thats the truth!

[Wolfe]

Is this good news that I'll finally get my Turtle ship in an Asia version of POTBS in the future?

[Hamled]

Originally Posted by Saveriu - Creation of new servers is in the plan for the moment ? - Ad campaign to refull the game ? (Hope my questions means something my english isn't perfect)

Currently we do not have plans for adding new servers in addition to Antigua and Roberts.
Also, we are currently developing our marketing strategy for the entire company, including for PotBS.

[Hamled]

Originally Posted by Jeremiah Would be good to know who it is amongst the former employees that is taking over....

We are going to do detailed introductions of the team in future blog posts at portalusgames.com. However I can say right now that the principal members of the team are myself, Fodderboy, and Half-Hitch.

[Groovytunes]

Originally Posted by Hamled We are going to do detailed introductions of the team in future blog posts at portalusgames.com. However I can say right now that the principal members of the team are myself, Fodderboy, and Half-Hitch.

Thanks for the info. I have high hopes this could turn out to be great news.