taking bad GM service one step further

[keline]

I guess we all filed support tickets at one point or another in a port battle when a player sunk during boarding combat did not count towards the defeat counter and therefore prevented the battle from ending even when no enemy ships were left.

What however appears to be new is a change in GM policy not to intervene unless the winning faction is able to give the names of the enemies sunk in boarding and the exact time of the sinking, and if we cannot provide these details FLS will simply assume that there was no problem to begin with.

I can't believe we're expected to do that.
So if you guys don't want to sit out an entire hour or more in port battles you better start taking screenshots of boarding sinkings so you have a timestamp as well as the exact spelling of the name.

[elessaria]

I'd say it's less hassle for them to ask you to press "P" than for you to ask them to trawl terrabytes of internal log files looking for something you say happened in "a port battle".

[keline]

Originally Posted by elessaria

I'd say it's less hassle for them to ask you to press "P" than for you to ask them to trawl terrabytes of internal log files looking for something you say happened in "a port battle".

I know you are just a troll from the rackham forum, but WHAT'S THE BIG DEAL ABOUT HOPPING INTO THE PORT BATTLE; SEEING NO PLAYERS FROM ONE SIDE IN IT AND CLOSING THE BATTLE AS A VICTORY FOR THE OTHER SIDE?
No log crawling involved at all!

[elessaria]

Because that doesn't help them fix the issue that caused it in the first place. Would you prefer them to run a system whereby they never fixed bugs but said "just wait there and we'll be along in a moment to override this known issue so you can get into another hissyfit about a different game mechanic we won't fix" instead?

I don't troll, but I do point out when someone's being a

[keline]

It is not the job of the GMs to fix the bugs but to make sure our gaming experience is as good as possible. If they really need instances, they can just use one of their test servers. A1 boards B1, A2 sinks B1, see what happens. It's THAT simple a bug.

Do you really not understand the difference between programming and customer support? No one can be that dense!

[elessaria]

Do you really not understand that they have more important issues to deal with than trying to replicate bugs that happen intermittently? Like testing and balancing a new class? The player in question might have crashed, disco'd etc and if a GM jumps in and varifies it visually, fixes it and generates a bogus result the customer relations impact is far, far worse than asking players to provide simple details of an incident. But do continue with the verbal abuse; it makes you look clever.

[Targellian]

Originally Posted by elessaria

I'd say it's less hassle for them to ask you to press "P" than for you to ask them to trawl terrabytes of internal log files looking for something you say happened in "a port battle".

How do you take a screenshot of a ship that's already been sunk? Timetravel?

How does a screenshot even assist in verifying the time of an event? Are they timestamped? And which clock would be providing the stamp, the user or the server?

Besides, nobody is going to be trawling through anything LIKE "terrabytes of internal log files"... at least, nobody that's ever heard of Ctrl-F/F3.


A good troll thinks these things through... and you clearly didn't... so get back under your bridge.


And Keline, you know better than to feed the local wildlife

[elessaria]

Originally Posted by Targellian

How do you take a screenshot of a ship that's already been sunk? Timetravel?

PB boarding is a known issue. Press "P" when you defeat the captain. Don't expect FLS to say "hey, we told you about this bug and you did it anyway but don't worry we'll pay someone to come fix it for you".

How does a screenshot even assist in verifying the time of an event? Are they timestamped? And which clock would be providing the stamp, the user or the server?

Your computer will timestamp the image with your time, and since you (presumably) know what timezone you're in it narrows the field.

Besides, nobody is going to be trawling through anything LIKE "terrabytes of internal log files"... at least, nobody that's ever heard of Ctrl-F/F3.

Having a ballpark kinda makes it easier. Think they only have one bug report in the queue?

A good troll thinks these things through... and you clearly didn't... so get back under your bridge.

Nice try, but ultimately fail. It seems trolling is a term thrown around more but the proponents than those it's levelled at.

[keline]

PB boarding is a known issue. Press "P" when you defeat the captain. Don't expect FLS to say "hey, we told you about this bug and you did it anyway but don't worry we'll pay someone to come fix it for you".

So when someone gets boarded we should just let them die because it might bug the battle?
There's no excuse for this age old bug even occuring anymore.

But then, as we know, you showed up to a port battle in a MC Myrmidon without equipment. You don't know anything about port battles.

[elessaria]

Originally Posted by keline

So when someone gets boarded we should just let them die because it might bug the battle?
There's no excuse for this age old bug even occuring anymore.

Which is probably why they want detailed information on it.

But then, as we know, you showed up to a port battle in a MC Myrmidon without equipment. You don't know anything about port battles.

Been to more than you in the last 12 months sonny boy, but then you don't know anything about what I know about port battles. Or anything about that particular port battle. Meh...