No one responding to support tickets?

[Bloddy NineFingers]

On release day and the day after service was incredible. I was contacted on an issue within an hour of submitting.

Since then,... where have you gone? Ive got one ticket with no response now for almost 48 hours.

I have submitted logs and dxdiag on a lockup that occurs in the open sea and in missions. The only thing I can do when locked up is reboot. The game is unplayable for me as Im having to reboot every 15 minutes or so.

This has gotten MUCH worse in the last two days


Please pay attention to your support tickets.

[Killcount]

I put in a support ticket Friday or Saturday, still am waiting. I have a feeling that people who weren't smart enough to log on to the boards this weekend spammed them with tickets about servers being down and what not. I'm sure FLS will get it sorted out shortly

[Trogbok]

Killcount you are correct. When the servers went down they got tons of tickets. Then when they came back up they got tons of tickets saying this or that is missing, I was sunk....etc. It will take at least a day to filter and get the tickets to teh right Devs to look in to each problem.

[Killcount]

Yeah, I was 99% sure that was the case. FLS has always been good to me, I know they are probably all getting run ragged right now. I figure the least I can do is cut them a little slack. I mean, they did give me this awesome game to play.

[deplorable]

we're paying for a beta...

support issues (i still get directed to a website error page), server problems, exploits with port contention (5,000 NON cut off) - TB Roberts server, bugged missions, NVIDIA problems, indefinate loading screens, avatar inclusion laughability, non-balanced missions (grouped are either solo or not, and solo are either group or not)

[sainthazard]

Originally Posted by deplorable we're paying for a beta... support issues (i still get directed to a website error page), server problems, exploits with port contention (5,000 NON cut off) - TB Roberts server, bugged missions, NVIDIA problems, indefinate loading screens, avatar inclusion laughability, non-balanced missions (grouped are either solo or not, and solo are either group or not) lack of consistency. i'm truly insulted.

Right, except that we're not paying. The first month is free. You paid $50 for some software - call it a fully paid-off preorder - that you'll get to use with just as much freedom when the game is free of launch bugs as you can now. Calm down and have a little patience.

[deplorable]

Originally Posted by sainthazard Right, except that we're not paying. The first month is free. You paid $50 for some software - call it a fully paid-off preorder - that you'll get to use with just as much freedom when the game is free of launch bugs as you can now. Calm down and have a little patience.

not really, i already had the software installed. (i did ask if there was a difference between the retail over the beta though) - lotro for example, the intro played (annoyingly) everytime on the retail, so i stuck and still use the beta client.

and i paid substantially more than $50, i'm not american.. we pay more for games an average xbox 360 game for us is $80-100 in your money terms.

(we pay £9.99 monthly ($20)) with the normal sub..

i have patience, i'm just not seeing much word about patches from FLS (1.1 was originally supposed to be released a few days after launch)


plus i forgot i had typed the above :-p

[Rusty]

We fell behind our support tickets as a consequence of the gold farmers. Which sucks. But the fact is, we have to have timely support, so we've added on a significant number of support reps (starting today) to help us catch up.

As for the first update post-release, it's currently undergoing testing, and should be deployed to Testbed this week. It wasn't intended to be released earlier.

[RaphaelSemmes]

Rusty, while I really respect the staff at FLS. There is a huge problem currently with the support site not available to players.

Upon opening through the direct link, or going through the web site, many people, including myself, get up to the support site link, then a big blue screen, with a message: Internal Server Error. please contact the website support...

If it was just reporting Goldspammers, no issue... but I had a mission bug, and others were calling out in National, that they too were stuck, with no way to contact a GM.

[WolfieThai]

I've got an outstanding Support Ticket open, with the last FLS input was on 01/25/2008 08:44 PM.

basically, i've been 'passed to the devs' cos the support staff are at their 'wit's end' - according to the ticket.

I always like to throw a curve ball into the playground and watch them try to catch it

(Hope they can get it fixed up soon tho!)