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Reload this Page Customer Service Ticket Maintenance and Transition
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  #11  
Old 03-31-2012, 03:07 PM
Join Date: Jan 2008
Server: TestBed
Society: Strange Brew
Nation: Pirate
Career: Femme Fatale
 
Question Support Ticket Status
Quote:
Originally Posted by FLS
We are currently experiencing problems with our support system. You may contact our support team by contacting support@flyinglab.com
FLS what will it take to make this the #1 Priority fix?
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Last edited by Huneypie : 03-31-2012 at 03:13 PM.
  #12  
Old 05-23-2012, 12:52 PM
Join Date: Jan 2008
Server: TestBed, Antigua, Roberts
Society: Armada / Los Diablos Juegan
Nation: Spain / Spain / France
Career: FT/NO/Priv/Rat
 
Thumbs down Shameless Bump - given the lack of status
Quote:
Originally Posted by Huneypie View Post
FLS what will it take to make this the #1 Priority fix?
IS THERE ANY UPDATE FOR WHEN /Support WILL BE FUNCTIONAL ONCE AGAIN?
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  #13  
Old 06-03-2012, 10:26 PM
Join Date: Apr 2012
 
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lol i don't think so beacause then they would have to take care of their customers XDDDDD
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  #14  
Old 08-16-2012, 08:19 AM
Gaetano
 
Join Date: Aug 2012
 
Default Perso coincé
Avatar sur Antigua coincé à Fort de France derriere le pnj
Ramone Saint-Martin.
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  #15  
Old 08-23-2012, 11:14 AM
Join Date: Jan 2008
Server: TestBed, Antigua, Roberts
Society: Armada / Los Diablos Juegan
Nation: Spain / Spain / France
Career: FT/NO/Priv/Rat
 
Thumbs down ONE YEAR ago... and when will it actually work again?
Quote:
Originally Posted by Rhaegar View Post
On Wednesday, August 24th we will be transitioning to a new support ticket system. The existing system is being retired, and a replacement tool that has better integration with our back-end tools is taking its place.

8< clipped >8

An archive of old tickets and knowledge base articles will be made available at burningsea.com/support within the following days.
I am extremely curious as to when a useable kBase & Support system will once again be functional? Using the present send Email to Support has been hit & miss as far as tracking Test Server Feedback.
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