SOE online subcription info shows it is closed, game is asking me to subscribe

[lala71686]

I ordered directly through sony, and their online account info area says my subscription for POTBS is closed. I checked the date, and can see it was just added today (as it should have been). Since the subscription is not showing up as active, it will not allow me to play. I get the same message on the client that someone would get had they not entered their retail box key. Anyone else that ordered directly through sony having this issue?

[phreack]

Ya, except I am not even showing a subscription! I payed for the fricken game too!

[lala71686]

Oh, and there is no way to contact their support. The phone line gives a busy signal, and the chat/email links do not function.

[Dred]

Same here. I am very angry right now.

[Rev]

I've talked to SOE and you must enter a Payment Source on your Station Account Management page for your account to be activated. You still get the first month free regardless.

[entropyembrace]

I ordered from SoE as well and my account shows a closed Potbs subscription which was added today. When attempting to reach SoE chat and email support I get this message:

There was an error processing your request. Please try again.

I'm very irritated right now as I passed on the parrot and swords in order to ensure that I would be able to play immediately without worrying if I would be able to get the retail box on time or not, but now SoE hasn't enabled my account.

[Slayer1981]

Same here. I have a "closed" behind Pirates of the burning sea. So it looks like Sony has done something wrong with our subscription

[Dred]

edited by poster

[lala71686]

Originally Posted by Rev I've talked to SOE and you must enter a Payment Source on your Station Account Management page for your account to be activated. You still get the first month free regardless.

Just tried that, but no luck. Still shows closed, and I can't login.

[Slane420]

Originally Posted by Rev I've talked to SOE and you must enter a Payment Source on your Station Account Management page for your account to be activated. You still get the first month free regardless.

Ima tryin, ima tryin! The site wont load they keep saying error lol. I know there are loads of people trying but still you would figure sony could handle this blargh.