SOE Station Bought Game - No Subscription

[Soulreaper]

We CANNOT subscribe to antyhing! The game is not showing in the subscriptions page of our account !

[Soulreaper]

Originally Posted by jfp51 yes but what I dont understand is I paid 40$+ for the preorder and now I had to pay 49.99 to subscribe? I got a month free but the sony online support guy said that it was normal that I have paid 90$ to play this game? Is this right?

LOL! WHAT?!?! Tell the guy to go **** himself. are they kidding me ?

[starwolf]

Originally Posted by Soulreaper We CANNOT subscribe to antyhing! The game is not showing in the subscriptions page of our account !

Bear in mind, I can't see what you see, so I'm just saying what I did.

When you attempt to log in to the game, it should say that you do not have a valid subscription, and that you need to subscribe now. Click the button on the window to subscribe now. It will open a pop-up window within the game console that will allow you to choose a subscription plan for your account.

(My window was white for a long time. I took a shower and came back, and the page was there.)

You do not need to get the full station pass, you can select "regular subscription" (or something similar) using button on bottom left.

You will not be charged for this account until Feb. 22, assuming you do not cancel.

The first month is still free, you just need to select a plan for once the trial runs out.

I hope this helps, I can't see what you see, so I can only say what I did.

[Sierrakins]

Having the same problem, Pre-ordered with SoE, They billed me this morning for 49.99.. Nothing even remotely referancing PotBS in my subscriptions, or purchase history.

Not happy, im #3 in que for live chat support, if this isnt solved by the sony rep ill be telling my CC company tommorow to reverse the 49.99 charge.

[starwolf]

Alright, if your Subscriptions Info page doesn't even say "Pirates of the Burning Sea: Closed" at the top, that's an entirely different problem. Sorry, I misinterpreted where the trouble was.

[Sierrakins]

Nope, and i can 100% attest that its a problem on SoE's end. Both me and my Husband Pre Ordered, on the same CC, literally cut and pasted the CC info into the order forms. His account works like a charm, had a "Subcription: Closed" he activated like any other MMO we've played.

And yes, both 49.99 charges appered on the credit card this morning.

[Danicia]

Hello there,

Please review the piece of news posted earlier by Aether:

Attention SOE Digital Download Customers!

If you try that and continue to have an issue, please fill out a support request by clicking on "Support" in the upper right corner of this page
or clicking directly at http://support.flyinglab.com

Thanks for your patience!