Ticket Filing system malfunctioning

[PirateRobert]

I am trying to file a ticket regarding a particular character on this account. As is obvious, I am logged into this account right now.

Problem is, as soon as I go to the support page, it automatically switches my account to a different account. I log out, log back in, etc., and the same automatic switching keeps happening on the support/ticket filing page.

WTF?

/signed, Incredibly Frustrated.

[Mowzer]

Indeed, I tried earlier and its borked.

[mrthetooth]

Is it still broken? We preformed an update yesterday on the Support System, possibly during the time you were trying to file a ticket?

[PirateRobert]

Originally Posted by mrthetooth Is it still broken? We preformed an update yesterday on the Support System, possibly during the time you were trying to file a ticket?

I have been trying repeatedly AFTER the update, including numerous times today.

The irony is that I never had this problem before the update. I am only having it now, AFTER the update.

What seems to be happening is that one account of mine is frozen/locked into the Support page somehow, and I cannot log out of it to log in with the other account. This is only happening with the Support page. I can freely log in and out of the two accounts on other pages like the forums.

[Mowzer]

Still not working.

[Jiranpour]

same here, not able to file ticket

[Dinbasi]

Same issue here cannot file a ticket on problem in the game, will post it here and in seperate thread .

I have characters that after they do the holiday quest, they are getting their hat but the title is not being given out.

[Adam_Bolitho]

Dito for me too, amongst other problems since the patch .

1: characters that did the xmas mission last year can not claim hat & title this year.

2. Game keeps crashing on start up from station laucher, have to delete "prefs.xml" file before EACH start up.

3: Had to delete contents of game files "cache" folder to stop critical error and allow game to start from Station Launcher

[Jiranpour]

Still not able to file ticket, am shot back to the Login page with the transfer character links and what not.

[John_Herricks]

I have partially solved problem - well i can lodge a support ticket now so it's a start, but only good if you have multiple accounts.

I logged out of account A and in to account B - account B has Support access.

Logged back into account A and had support access - to the account B support page