Ticket Filing system malfunctioning

[Jiranpour]

bumping for urgency, still down

[PirateRobert]

Originally Posted by Jiranpour bumping for urgency, still down

Yeah, I just checked and it is still having the same problem. Support page is locked into one particular account. No amount of logging in and out can change it.

Anyway, I got around this problem several days ago by simply filing the ticket on the wrong account, explaining the situation and asking for what I wanted. It worked.

So, you might give that a try and see what happens.

[Bobby Lee]

So FLS gonna give us another way to file tickets in the mean time?

[mrthetooth]

Originally Posted by Bobby Lee So FLS gonna give us another way to file tickets in the mean time?

If you're stuck in a login loop, try burningsea.com/support.

If you can't login to your other account, log in to the original account and mention the other account in the ticket.

[Bobby Lee]

None of the accounts seem to have the ability to file tickets regardless of how much i log in and out

[Mowzer]

Originally Posted by mrthetooth If you're stuck in a login loop, try burningsea.com/support. If you can't login to your other account, log in to the original account and mention the other account in the ticket.

That doesn't work for me.

[Jiranpour]

same as above

[windowrattler]

Still down after a week. How do we get a GM to fix our issues?

[windowrattler]

Logging out of my account and back in made it so I could file a ticket. Just figured I'd update this.

[Aegir]

Tomorrow I'm meeting with Rhaegar and I'll make sure that I pass this thread onto him so that this is looked into to make sure everything is working for all players now.

Until then, if you haven't already, it's a good idea to completely remove any saved data your browser has for this site. So make sure you've deleted your cookies and any other temporary internet files and then try logging in again.