Code of Conduct
How to Report a Problem
If you have an issue in-game that requires our intervention, then you can contact our Customer Service team by filing a support ticket. A support ticket provides a date and incident time that assists our customer support team in providing service. Support tickets are the GMs’ first priority for providing service in game and are more reliable than in-game service requests via in-game chat channels.
Players should receive notification that their support ticket has been received within 30 minutes of submission. Resolution time of support tickets can vary from a few minutes to several days, depending on the type of support needed, and the current support request volume. Support tickets are prioritized by the nature of the support request and resolved in order of priority before the order of submission, (i.e. a player trapped in a room receives higher priority than a name change request).
Please note that while we are happy to forward feedback and requests beyond customer service’s capabilities to the appropriate department, customer service does not engage in debates through the support ticket system. Once a feedback support ticket has been processed the ticket is considered closed and additional feedback should be submitted through a new support ticket.
If you experience a problem on the forums, or find a thread or post that violates our rules or policies, you can report it to us by using the “report post” button. This is located at the bottom left of each post and looks like this: or this: . You can also use this to report the avatar or signature of the poster. If someone sends you an offensive private message you should file a support ticket and supply a screenshot of the message.
If you discover inappropriate content in our User Content rating system, you should use the “This is a copyrighted image / This is an offensive image” links below the content image.
This policy covers all Pirates of the Burning Sea content including premium games, message boards, Sony Station name selection, Pirates of the Burning Sea account creation, and any other form of written expression on the Sony Station and its Premium Games.
As part of the Pirates of the Burning Sea Community, all members must respect the rights of others. We expect that every member will share this view. If these simple guidelines cannot be followed, action may be taken to protect the rights of our members and staff.
These guidelines will be enforced in the judgment of Flying Lab Software staff and their designees.
The member is liable for all activities conducted through their Pirates of the Burning Sea account, and parents or guardians are liable for the activities of their child.
- To ensure every user’s rights are respected, Flying Lab Software will not tolerate the following:
- Harassment of another member, including threats, unwanted contacts via chat or message boards.
- Participation in abusive, defamatory, threatening, or offensive language or behavior.
- Participation in bigoted, hateful, or racially offensive statements.
- Participation in antisocial, disruptive, or destructive acts. This includes but is not limited to, “flaming”, “spamming”, and “trolling”. “Flaming” is defined as: Making insulting criticisms or remarks to incite anger. “Spamming” is defined as: Sending numerous, repetitive messages and/or emotes of a disruptive nature into public chat channels and/or zones. “Trolling” is defined as: Stirring up trouble to incite disruption. An example of would be posting to a thread without the intent to provide positive suggestions or comments and instead making negative and or disruptive comments.
- Participation or discussion of illegal activities.
- Impersonation of others, including, but not limited to, Pirates of the Burning Sea Community Members and Pirates of the Burning Sea staff.
- Posting or transmission of sexually explicit images.
- Posting or transmission of unauthorized advertisements or promotions.
- Posting or transmission of chain letters or pyramid schemes.
- Offering or solicitation of unauthorized copyrighted material.
- Offering or solicitation of material that might be deemed illegal, indecent, or obscene.
- Disparages any religion, race, nation, gender, age group, or sexual orientation.
- Defrauding a Customer Service Representative, Flying Lab Software Employees or Pirates of the Burning Sea Community Member. Fraud is defined as falsely representing one’s intentions to make a gain at another’s expense. Examples of this activity include but are not limited to offering to drag the corpse of another player to safety but instead hiding it deeper in the dungeon as well as using flaws in a secure trade window to deprive someone of one of their items.
- Solicitation of other Community Members’ passwords and/or credit card information.
- Posting or transmission of any virus, Trojan, or worm file.
- Inappropriate and/or obscene forum names or Chat Handles.
- Confrontational, uncooperative or disruptive action and/or messages by members directed at in-game support staff.
- For all offenses the following action(s) may be taken:
- An email or in game verbal warning may be issued to the member at the discretion of Flying Lab Software Support Staff.
- Editing, deletion or closing of a post, thread, message, port message of the day, character or society name.
- The closing of the member’s Pirates of the Burning Sea account.
- A temporary suspension of your account, during which you will be unable to play Pirates of the Burning Sea.
- A permanent ban from Pirates of the Burning Sea. This may also affect other games on Station accounts.
- Permanent banning of the member from all accounts and future accounts. At the discretion of Flying Lab Software staff and their designees, a Pirates of the Burning Sea Community Member may be permanently removed from the use of Flying Lab Software offered games, including any and all future accounts held by that member. In the event that this decision is made Flying Lab Software Staff will contact the member.
- The following can result in the notification of proper legal authorities by a representative of Flying Lab Software:
- Threat of physical harm.
- Offering or solicitation of material that might be deemed illegal, indecent, or obscene. This includes but is not limited to, child pornography, illegal drugs and pirated software.
- Harassment of a Flying Lab Software employee or contractor.
- Terms of Service
- The End User License Agreement and Code of Conduct can be viewed upon first logging into the game. The customer agrees to abide by the End User License Agreement and Code of Conduct every time they enter the game by clicking on “I Accept”.
- Upon creating a Pirates of the Burning Sea Account account the member must agree to the Flying Lab Software User Agreement and Software License. Failure to abide by any of these terms can result in the suspension or banning of a Station and/or Pirates of the Burning Sea game account.
- Filing a grievance, suspension/banning questions, and feedback
- Flying Lab Software support staff are responsible for investigating, processing, and reviewing legitimate complaints of harassment. When a member wants to file a complaint about another player’s or in-game staff member’s activities, please submit a support ticket by typing “/support” in the chat interface, or by visiting our support site.
Please remember to review the current terms and conditions of the Pirates of the Burning Sea™ User Agreement and Software License. Thank you.
Players are encouraged to participate and contribute to the conflicts between nations as it occurs in the context of Pirates of the Burning Sea game play.
Remarks or posts that are made to deride, cajole or taunt enemy nations can be acceptable, so long as it is made clear that the tirade in question is a role-play device. If the remark is made on the forums then it must be posted in the appropriate forum location, which is the Salty Sea Dog Inn. Any role-play posts elsewhere run the risk of being relocated or removed all together.
Important Note: Abusive and bigoted remarks or posts cast in the light of ‘role-play’ may still result in immediate removal and may be followed by punitive action against the player, if a moderator or GM feels that the remark or post in question crosses the line.
In the end, a dose of common sense and fair amount of human decency will help you dictate where that line is. As always, Flying Lab Software staff and their representatives reserve the right to have final say in these matters. All we ask is that you take some time and personal responsibility for the kinds of posts you make on our forums.