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| General Rules & Policies | In-Game Rules & Policies | Website Rules & Policies | End User Agreement & License | Privacy Policy |
In-Game Rules & Policies
This page lists our specific policies for in-game behavior. This page is updated often, so take the time to familiarize yourself with its contents and read it regularly.
Take note: threads posted to our forums discussing these issues or identifying players that are presumed to be in violation of these rules will be removed. This also applies to in-game chat. Violators of this rule may be muted and/or be issued infractions for repeated chat channel violations. The only appropriate venue for additional questions, concerns, requests for rule violation investigations or service complaints is a support ticket, which you can access by visiting this link.
Character Transfers
National Player Faction
Active Nation Select
Account Mulligan
Un-deletes
Multiple Accounts
Selling Durability to Pirates
Harassment
Chat Behavior
Official Correspondence
Penalties
Character Transfers
Characters that remain on closed servers have been given one transfer credit so that they can be moved to Antigua or Roberts. The exceptions to this are the Bonnet, Bellamy and Invincible, as character information for these servers is no longer available.
National Player Faction
National Player Faction is designed to allow you as players to have some powers to deal with people who work against their own nation. That means we are not going to be the arbiters of every flag incident that people don't agree with - and the system is tuned so that most spiteful flagging wont have a significant effect.
We are aware that there are always edge cases where people take things to extremes and in those cases we may need to step in. So, when we can link traitor flagging to a campaign of harassment, we will take action.
We're also aware that you might sometimes flag the wrong person, especially when you're getting used to the system and we'll be happy to help out in cases like that.
Active Nation Select
Active Nation Select allows you to change which nation you play with on your account. You can make this change in the first 72 hours after a server victory has occurred. To mitigate possible selection mistakes due to game mechanic misunderstandings we will allow each account one reset of the active nation selection if the mistake occurs during the first 30 days of the account's creation or within the first 30 days of transferring a returning character from a currently closed server.Account Mulligan
During the course of normal game play, players occasionally make catastrophic mistakes such as deleting very valuable items or item containers unintentionally. We will grant each account one account mulligan to reverse the effect of a catastrophic error. These mulligans are awarded on a case by case basis to reverse the effects of an obvious user error if possible but not to reverse loss effects inherent to the nature of the game, and are not guaranteed.Un-deletes
As you are now allowed multiple nations per server, some of you may wish to un-delete characters that you deleted because they didn't fit with our old restrictions.
We are happy to un-delete characters, however we reserve the right to deny an un-delete request if a player is putting undue strain on resources. This will be assessed on a case-by-case basis.
A character may be undeleted once only. If a player has a character undeleted and then deletes it again, it will remain deleted.
Multiple Accounts
Players are welcome to have as many accounts as they wish and can even use them to have characters of different Nations on the same server. However, you may not
- Participate on both sides of a port battle. If you receive an invite to multiple nations for the same port battle, you may only accept one of those invitations and must decline the other.
- Use alternate characters to grief other Nations and/or sabotage battles with other players, including shot blocking or impeding movement.
- Use ships of more than one Nation in any combat instance, except in a no-loss environment such as Duel or Skirmish.
- Use one of your characters to maliciously manipulate the Conquest system in favor of another of your characters that has a different Active Nation
This expectation also applies to families, significant others and roommates that share a home and play multiple accounts. Violations of this rule will be considered harassment and/or griefing, and will be policed as such.
Selling Durability to Pirates
Selling, gifting, or trading durability to pirates is a practice that is not allowed. Players who violate this policy will be subject to disciplinary action, with repeat offenders risking permanent suspension of their Pirates of the Burning Sea account.
Harassment
- You may not harass other players. Continued unwanted contact or communication outside of the scope of the code of conduct is strictly forbidden, regardless of your location or the existence of chat filters or other mechanisms that may be in place to mitigate this type of behaviour.
- You may not disrupt the normal playability of a zone or instance. Zone/Instance disruption is defined as any activity designed to harm or inconvenience a player or group of players through the use of game mechanics in a way that is contrary to their intended purpose.
- Disruption includes the use of language and/or actions intended to disturb groups of players or specific Zones or Instances in an effort to:
- Disrupt player sponsored or official events or gatherings
- Use in-game sounds, visuals, user created content or other effects in an effort to harass or annoy
- Impede or block access to an NPC, doorway, or any other area of the game world that a player would normally be able to access
- Flood in game chat channels with repeated messages, offensive messages or other content that is specifically designed to annoy or harass other players
- You may not threaten, or with malicious intent cause distress to other players.
- You may not operate a Society that habitually violates these rules, or a Society that is founded as a hate group or for the purposes of disrupting game play.
- You may not create user content with the specific purpose of harassing or annoying another player or group
- Be given a warning
- Be prevented from speaking in in-game chat channels for a period of time
- Be temporarily suspended from the game if behavior continues
- Be permanently removed from the Pirates of the Burning Sea game service
Chat Behavior
In order to maintain transparency and consistency in our handling of bad behavior in our in-game chat, we use an infraction points system.
If you see someone using in-game chat in an inappropriate way, be it to insult, harass or threaten, you should file a support ticket to let us know. We will investigate and issue a warning or infraction point(s) as appropriate. We have an exhaustive list of infraction categories and point scores, but just to give you a baseline a standard offensive language case will result in 1 infraction point.
If a point is issued against your account, you will receive an email letting you know what you did, and what your current point level is. If you accumulate enough points, you will trigger an automatic ban, based on the following levels:
| Point Total | Ban Length |
| 3 Points | 24 hours |
| 4 Points | 48 hours |
| 5 Points | 7 days |
| 6 Points | 2 weeks |
| 7 Points | One month |
| 8 Points | Permanent ban |
You can always appeal any ban or infraction by filing a support ticket with us.
Official Correspondence
You may not post, broadcast or reproduce in-game, without express written permission, any private correspondence between official representatives of Flying Lab Software and community members. This includes any private messages, conversations or support ticket responses involving GMs, Developers and Forum Moderators.Penalties
If you do not follow the rules and expectations, then we reserve the right to issue warnings, infractions and/or take additional action(s) against your account, which can take the form or temporary or even permanent bans.
Our Customer Service team will be the sole arbiters of this process, however you may file an appeal to any warning or ban using our support website.
